Service Level Aggrements

Data of high quality can only be maintained if the source material is of good quality. States are required to better control relationships of stakeholders along the whole data chain from the producer to the distributor in the form of Service Level Agreements (SLAs) with data originators. SLAs clearly define the responsibilities of all parties involved in the aeronautical data chain. This help clarify the position of all parties involved in the data chain.

Service Level Agreements have been executed to ensure better communication, guard against expectation creep by setting mutually agreed standards and establish a process of measuring service effectiveness between AIS (Aeronautical Service Provider) AAI, and data originators of following five Joint Venture Airports of India:

1. Delhi International Airport Ltd. (Indira Gandhi International Airport, Delhi)
2. Mumbai International Airport Ltd. (Chhatrapati Shivaji International Airport, Mumbai)
3. Bengaluru International Airport Limited (Kempegowda International Airport, Bengaluru)
4. Hyderabad International Airport Ltd. (Rajiv Gandhi International Airport, Shamshabad (Hyderabad))
5. MIHAN India Ltd. (Dr. Babasaheb International Airport, Nagpur)

These agreements define boundaries of the service provisions, clarify the responsibilities of parties engaged in the agreement and mutually agreed standards: SLAs set an agreed standard against which performance may be measured. These agreements identify customer expectations, define the boundaries of the service provision and clarify responsibilities to minimise the conflicts between the parties and provide a means for conflict resolution should a problem arise.